Delivery & returns
Delivery & Returns
Free next-day delivery on most furniture, and 30 days to change your mind. The details are below.
- Free next-day delivery On most furniture, order by 2pm Mon to Fri
- 30 days To return or exchange
- Free UK returns On most furniture
Delivery Information
Do you offer free next-day UK delivery?
Yes, we offer free next-day delivery on most of our furniture (including most dining chairs and tables) orders placed before 2 PM, Monday to Friday. All our partner brand products such as beds, candles, mirrors, cushions etc may incur a delivery fee, check the checkout to get delivery fee and time estimate.
Are there any exceptions to next-day delivery?
Yes, garden furniture and some larger pieces may take an additional 24 hours or more to arrive, as it is delivered by a specialist heavy goods carrier.
Do you offer same-day collections?
Yes, same-day collections are available between 2 PM – 5 PM, Monday to Friday. Please bring your order confirmation email for verification. Please note that some furniture may not be available for collection and only available for home delivery, please check before arriving to our warehouse.
What are your collection hours?
Our normal collection times are 10 AM – 5 PM, Monday to Friday.
Do you deliver to my location?
If you're unsure whether we deliver to your area, or if your location isn't listed, please contact us at customercare@pnhome.com
Do you deliver Seconds Outlet products?
Any products on Seconds Outlet are for Collection only. The products on this Collection have been reduced up to 80% and can only be collected from LE2 7ST.
What are the delivery options offered for Beds and Mattresses?
Delivery for large and bulky items can vary from item to item, so please add the product to your basket to get delivery estimates. Most items get delivered within 2 to 5 days.
Returns Information
What is your returns policy?
Changed your mind? No problem. You have 30 days to return or exchange an item. Products must be in a resaleable condition, with original, unmarked, and undamaged packaging.
Do you offer free returns?
Yes, we offer FREE returns for most furniture items (mostly dining chairs and tables) for UK customers using DPD UK. You can either:
- Return the item yourself
- Or let us arrange a free courier collection for you
Please note: Returns must be in original, undamaged packaging to qualify for free return.
Chargeable returns which mostly include large and bulky furniture incur £10 per box.
How do I arrange a return?
You can contact us to start a return by either email, phone or post.
Email: customercare@pnhome.com
Phone: 0116 296 3470
Post: Life Interiors International Ltd
Accu House, 11 Euston Street
Leicester, LE2 7ST, UK
What if I’m returning from outside the UK?
You will need to cover return shipping costs. We can help arrange international collection—contact us for a quote.
Can I return Seconds Outlet products?
Products on Seconds Outlet are reduced up to 80% and cannot be returned once collected from our warehouse.
Faulty or Damaged Items
What if my item is damaged or incorrect?
Please report any issues within 24 hours of delivery. We will need photographic evidence to process replacements or refunds.
Contact our Customer Care team at customercare@pnhome.com.
We’ll offer you the choice of:
- Replacement items or parts
- Full refund (including collection)
In-Person Collections & Returns
Can I collect or return my order in person?
Yes—if you're located near Leicester, you're welcome to collect or return items at our office.
Collections available:
- Same-day: 2 PM – 5 PM (with order confirmation)
- Regular hours: 10 AM – 5 PM, Monday to Friday
Returns in person:
Please call 2 hours ahead for replacements or faulty returns.
To arrange this, call our Customer Care team on 0116 296 3470. We’ll provide the full address and prepare your order or replacement.