Help & FAQs

Add what you want to your basket and check out on the site. We email an order confirmation as soon as the order goes through.

Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, Google Pay and Klarna. You can also pay by phone: call 0116 296 3470 and select customer support. More on our Payment & security page.

Yes. Every price on the site includes UK VAT.

If you can add it to your basket, it is in stock, unless the button says Pre-order. Pre-order items show their dispatch time under the button and again in your basket.

Yes. Tell us about your project on the Trade Enquiries page or email trade@pnhome.com.

Delivery to mainland UK is free and next-day on most furniture when you order before 2pm, Monday to Friday. Some partner-brand products, such as beds, mirrors and cushions, carry a delivery charge, which is shown at checkout.

Most furniture ordered before 2pm, Monday to Friday, arrives the next day. Garden furniture and some larger pieces can take a day or more longer, and beds and mattresses usually arrive in 2 to 5 days. Your basket shows the estimate for each item.

Yes, to Northern Ireland, Ireland, France and Germany. The delivery charge for your address is shown at checkout.

Yes. We email you a tracking number when your order ships.

Yes, from our Leicester warehouse at LE2 7ST, 10am to 5pm, Monday to Friday. Same-day collection is available between 2pm and 5pm: bring your order confirmation email. Some furniture is delivery only, so please check with us before you travel.

Email customercare@pnhome.com or call 0116 296 3470 as soon as you can and we will change it if the order has not shipped.

Email customercare@pnhome.com within 24 hours of delivery with photos of the problem. We will offer you replacement items or parts, or a full refund including collection.

You have 30 days to return or exchange an item. It needs to be in a resaleable condition, in its original, unmarked and undamaged packaging.

Returns are free on most furniture for UK customers, mainly dining chairs and tables. You can send the item back yourself or we can arrange a courier collection. Large and bulky furniture costs £10 per box to return. If you are returning from outside the UK, you cover the return shipping.

Email customercare@pnhome.com or call 0116 296 3470. We will tell you how to send the item back.

Once we have received and checked your return, the refund goes back to your original payment method within 5 to 7 working days. Your bank may take a little longer to show it.

No. Seconds Outlet products are heavily reduced, are collection only and cannot be returned once collected.

Email customercare@pnhome.com or call 0116 296 3470 as soon as possible. If the order has already shipped, we will explain how to return it.

Select the account icon at the top of any page and enter your email address. We email you a one-time code to sign in, so there is no password to remember.

Sign in to your account to see your orders and their status.

Sign in to your account and open your profile to update your name, email address and saved addresses.