Mainland UK: Free
Europe: from £19.99
USA & Canada: from £99.99
UK: 1-3 working days (For Next Day Delivery Eligibility Place Order by 3 pm)
EU: 3-5 working days
Rest of the world: 7-14 working days
Delivery Prices vary strongly depending on the size of the product and your location. For exact prices please check each product description.
You can also estimate your shipping price in the basket, once your new products are added.
For Same Day Collections please bring your order confirmation that will have been emailed to you, we will need to see this before items are released.
Same Day Collections can be made between 2 pm - 5 pm, our normal collection times are 10 am - 5 pm, Monday - Friday.
Unsure if we ship to your location or your location is not listed above, please contact us at email@example.com
We want you to be happy with your purchase, however, if you change your mind and wish to make a return or an exchange you must notify us within 14 days in writing by letter, email or filling in the contact form below, in line with the Consumer Contracts Regulation.
Unwanted items must be returned in a fully re-saleable condition in the original, unmarked and undamaged packaging.
You can contact us by either;
Home Design International Ltd Ltd, Accu House, 1 Sanvey Gate, Leicester, LE1 4EP, United Kingdom.
Sending an email:
Once we have received and checked the returned items, we will refund your money, less any collection fee e.g. returns costs (unless you have returned the items at your own expense).
Please note that we do not offer a free returns service for unwanted items, for UK items there will be a charge of £10.00 per box. You can either arrange to send back the item yourself or we can arrange the collection for you using our courier service.
Please contact us and we will advise you of the collection cost.
In the unlikely event that your goods arrive damaged, faulty or incorrect, please note that these cases must be reported within 24 hours of a signed delivery.
We will require photographic evidence for any faulty or damaged goods before we can arrange a replacement. Our customer services team are here to help, please email us at firstname.lastname@example.org if there is an issue with your order.
We will then offer you either the choice of an exchange of faulty parts or products or collections with full refund.
If you live close to our office in or around Leicester, you are more than welcome to collect your order or return your item to us to avoid any return charges.
Please contact our Customer Care team on 0116 296 3470 to place your order and arrange this.
Collections can take place between Monday to Friday from 9 am to 4.30 pm.
Our Customer Care team will provide you with our full Head Office address and telephone number. You will need to provide us 2 hours’ notice prior to collection.
If you wish to return a product for a refund, no need to call us prior to your visit.
If you wish to return a faulty, damaged or wrongly despatched item for a replacement, please call us 2 hours prior to your visit so that we can prepare your replacement.
Please note we cannot exchange your item for an alternative product.